TechXplore says a new study has found that people would prefer to interact with female robots over male robots working in the hotel industry.
The study from Washington State University is published in the International Journal of Hospitality Management. They asked 170 people about hypothetical situations involving robots working as hotel service workers.
“People have a tendency to feel more comfort in being cared for by females because of existing gender stereotyping about service roles,” said researcher Soobin Seo. “That gender stereotype appears to transfer to robot interactions, and it is more amplified when the robots are more human-like.”
Evidence showed that people who interacted with the female robots said the experience was more pleasant compared to those who interacted with male robots. Looking more human also gave the female robots an advantage in this study.
It’s crazy to know just how far we are coming along in robot engineering. The CEO of Engineered Arts Will Jackson explains how far his company has come. His company designed and created an AI that seems to be more human-like than ever. Check out this quick video showing the robot. Just look at all the facial expressions they can mimic…it’s mind-blowing to me!!
Do you think the hotel industry will start using robots soon? Would you prefer to deal with a human or a robot at hotels?