Here are some answers to commonly asked questions listed below.

Office Address: 1520 South Blvd, Suite 300, Charlotte, NC 28203

Normal Prize Pick-up Hours: Monday 1pm-5pm, Wednesday 11am-3pm, and Friday 1pm-5pm  

How long do I have to pick up my prize? Typically you will have 30 days to pick up a prize such as a gift card or physical item. For tickets to a specific event, you will have up until the end of the last prize pickup day that is closest to the event. Please note that many tickets are now mobile tickets and will be electronically transferred.

Can someone else pick my prize up for me? Unfortunately no, the winner must be the person to pick up a prize as it is tied to your name and we have paperwork that must be completed.

Are you able to mail me my prize? No, prizes must be picked up at the station by the winner. 

Where can I park? There is a parking deck in the back accessible off of East Park Avenue. Parking is free in the deck, there are designated spots on the first floor for short-term visitors or feel free to park in any unmarked spot.

How do I get to the third floor? When you walk in the lobby to the elevators there is an intercom system on the wall, just push the button and let our receptionist know you are here to pick up a prize, they will allow you access to the third floor.

Do I need to bring anything with me? You must bring a photo ID with you to pick up your prize.

Is my prize ready for pick up? You should be told when you win if your prize is in the house or not. If your prize is not in the house, you will receive an email once it is ready for pick up at the email address you provided when you won. If you are not sure or your event is a week or less away please call our front desk at 704-522-1103 and leave a message and someone will return your call. 

What if my prize is mobile tickets? In most cases, you will be informed at the time of your win if your tickets are mobile. You will receive an email a couple of weeks out from the event (emails will not be sent until we receive the mobile tickets which are oftentimes right before the show). That email will include a form you need to fill out a return. Tickets will not be transferred until the form is returned. You will have until 5:30 pm the day of the show or the Friday before if it is a weekend. 

What If I Don’t Want Mobile Tickets? Unfortunately, many venues have moved to strictly mobile ticketing so we are unable to get physical tickets.