The MRL Morning Show

Weekdays 6:00AM-9:00AM

CHARLOTTE,NC - MAY 15: Passengers walk between terminals at Charlotte Douglas International Airport on May 15, 2020 in Charlotte, North Carolina. Air travel is down an estimated 94 percent due to the coronavirus (COVID-19) pandemic and major U.S. airlines are taking a major financial hit with losses of $350 million to $400 million a day and nearly half of major carriers airplanes are sitting idle.

Which North Carolina airport is going to take the top spot? Charlotte and Raleigh always battle to make it on these top lists. So let’s get into it and find out.

After the chaos of summer travel most folks dread going to the airport these days, and that’s pretty evident in a new report, which says airport satisfaction is totally on the decline.

J.D. Power’s annual satisfaction survey is out with airport satisfaction levels down 25 points from last year, when it was at an all-time high. Customer satisfaction with North American airports is at 777 out of 1,000, affected by numerous flight cancelations and crowded terminals. 58% of those polled describe airport terminals as severely or moderately overcrowded.

Folks are also unhappy with the cost of food at the airport, with 24% of travelers saying they didn’t make any food purchases because they were too expensive. But some airports are doing better than others when it comes to customer satisfaction. When it comes to “Mega” Airports, those serving over 33 million passengers a year, Minneapolis-Saint Paul International Airport was named the best for customer satisfaction, with a score of 800.

Tampa International Airport was named the best “Large” Airport for customer satisfaction with a score of 846. Large airports serve 10 to 32.9 million passengers each year. Indianapolis International Airport is the top “Medium” Airport (4.5 to 9.9 million passengers each year), with a score of 842.


Best Mega Airports

  1. Minneapolis-Saint Paul International Airport
  2. San Francisco International Airport
  3. Detroit Metropolitan Wayne County Airport
  4. John F. Kennedy International Airport
  5. Harry Reid International Airport


Best Large Airports

  1. Tampa International Airport
  2. John Wayne Airport, Orange County
  3. Dallas Love Field
  4. Louis Armstrong New Orleans International Airport
  5. Raleigh-Durham International Airport


Best Medium Airports

  1. Indianapolis International Airport
  2. Pittsburgh International Airport
  3. Jacksonville International Airport
  4. Southwest Florida International Airport
  5. General Mitchell International Airport


As for the worst airports, in the “Mega” category that “honor” goes to Newark Liberty Airport in New Jersey with a satisfaction rating of just 719, with Philadelphia International Airport the worst for “Large” airports with a 729 and Hollywood Burbank Airport in California as the worst for “Medium” airports with a 763.