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SALT LAKE CITY - AUGUST 12: A Delta Airlines jet taxies for take-off at the Salt Lake International Airport August 12, 2005 in Salt Lake City, Utah. The resent increase in fuel prices has forced some airlines to raise ticket prices and may force some such as Delta into bankruptcy. (Photo by George Frey/Getty Images)

Despite a year where most people didn’t get on a plane, a new JD Power report travelers are reporting a higher degree of satisfaction with airlines.

  • The J.D. Power 2021 North America Airline Satisfaction Study was just released.
  • Per the report, passenger satisfaction with airlines is up 27 points to 819 (out of 1000), compared to last year.
  • The report credits the rise due to things like elimination of charges and fees, increased attentiveness of flight crews and ticket flexibility.
  • As for specific airlines, Delta tops the list this year, scoring an 860, their highest ranking since 1995.
  • Overall Delta was tops in four of the eight categories evaluated in the study.

Top Airlines for Customer Satisfaction

  1. Delta Air Lines (860)
  2. Southwest Airlines (856)
  3. Alaska Airlines (850)
  4. JetBlue Airways (849)
  5. United Airlines (810)
  6. American Airlines (791)
  7. Air Canada (759)

Source: JD Power