Wayfair Creeps Out Customer With Phone Call
On the Maney, Roy & LauRen Morning Show, we were talking about how creepy it is when you google something and the ads follow you to all apps and social media accounts. Well, Wayfair just took that creepiness a step further.
Ariel Dumas recently shared on Twitter that she was browsing through the Wayfair site when she suddenly got a phone call from an employee at the company. The “creepy” phone call made Ariel feel very uncomfortable, thinking Wayfair was monitoring her activity at that very moment. In fact, she says the guy on the phone ‘sounded sorry,’ but added, “I told him I appreciated his passion for customer service, but could he please send the message up the chain that this was nothing less than horrifying and he readily agreed to do so.”
But Wayfair insists the timing of the phone call was simply a coincidence, noting they just started testing “outbound calls” to some customers to “assist them in the shopping process,” but it is not based on “real-time site activity.”
Source: Fox News