This isn’t a good look.
A new study has shown that there is a troubling level of discrimination from some Uber and Lyft drivers. The study of 3,200 riders in Washington D.C. found the disturbing numbers. Passengers that had profile pictures of Black riders or percieved Black names were canceled three times more than white riders.
In addition, profiles that had a rainbow flag connoting the riders were LGBTQ or LGBTQ supportive saw their ride-shares canceled twice as much as those without the symbol. Twitter riders are not happy about this.
@Uber_RSA what is it with Uber drivers today! Asking where are you going as soon as you tell them they cancel on you????. 3 drivers have canceled on me today on different occasions— Kim Sithabile Mkhize (@Kimzakey) October 2, 2019
Can you explain why your drivers randomly cancel trips!!! My kid was waiting for his Uber and 2 mins before arrival the driver showed up, drove off and cancelled the damn ride!! This is becoming common with you'll!!!— Lyndon D'Souza (@LyndonMarcel) October 2, 2019
#Uber Pathetic service by Uber driver .post ride got assigned driver messaged me to cancel the trip,when I said I will not cancel he writes do what you can. Horrible experience also please look into drivers cancelling rides as per their whims and fancies. pic.twitter.com/mbzGWlG3L1— arindam saha (@deadlystrings) October 2, 2019