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LOS ANGELES, CA - APRIL 05: A Southwest Airlines Boeing 737-700 passenger jet taxis on the tarmac after arriving at Los Angeles International Airport on April 5, 2011 in Los Angeles, California. Southwest Airlines said it finished inspecting its grounded 737-300 series planes and of the nearly 80 planes five of them have cracks in the aluminum skin. The inspections come after Southwest Flight 812 had to make an emergency landing when a piece of its fuselage skin was torn while on its way from Phoenix to Sacramento. The discovery prompted the Federal Aviation Administration (FAA) and Boeing to require emergency inspections on a portion of the 737 fleet manufactured during the 1980s and 1990s for the same fatigue cracks in the fuselage like the ones on the Southwest jets. (Photo by Kevork Djansezian/Getty Images)

The Maney & LauRen Morning Show

Weekdays 6:00AM-9:00AM

The Top Airlines & Hotels For Customer Satisfaction (LIST)

By Nicole Weaver April 3rd, 2018

New report reveals the airlines and hotels that get high marks from consumers.

With Spring Break and Summer upon us, nobody wants to go on vacation and be less than satisfied with the service they experience. Booking the right airline and hotel can go a long way towards guaranteeing a good vacation. There’s now a list that can help you make the right decisions.

Thanks to the 2018 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers, has just been released revealing the top airlines and hotels for customer satisfaction.

Top Airlines

  1. Southwest Airlines
  2. Alaska Airlines
  3. JetBlue Airlines
  4. Virgin America
  5. Delta Airlines
  6. United Airlines
  7. American Airlines
  8. ExpressJet
  9. Spirit Airlines

Top Hotels

  1. Holiday Inn Express
  2. Marriott
  3. Hampton Inn
  4. Hilton
  5. Courtyard By Marriott
  6. Residence Inn
  7. Hyatt
  8. Wyndham
  9. Best Western
  10. Holiday Inn

 

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